Common Questions, Answered
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Our shades are named after loved ones and meaningful parts of our story. Each colour carries a personal connection, making the collection especially close to our hearts.
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We offer human hair extensions in genius weft, K-tip, tape-in, and clip-in styles, with options to suit different hair types, lifestyles, and styling goals.
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The best option depends on your hair’s thickness and condition, your desired results, and your maintenance preferences. A consultation with an experienced extension stylist can help you choose the most suitable method.
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Genius wefts: Thin, flexible wefts professionally installed to add length and fullness.
K-tip extensions: Individual strands attached with keratin bonds, allowing for customized placement and natural movement.
Tape-in extensions: Lightweight sections secured with adhesive tabs that sit flat against the hair.
Clip-in extensions: Removable extensions you can apply at home for temporary length and volume. Remove them before sleeping or washing your hair.
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Genius wefts are lightweight extensions with a slim seam that sits close to the scalp. They can be cut to fit without unravelling, allowing your stylist to customize your installation.
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Choose a shade that matches the mid-lengths and ends of your hair, rather than just your roots. If you need help, email us through our Contact page with clear photos of your hair taken in natural lighting.
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We do our best to represent each shade accurately. However, lighting and screen settings can affect how colours appear. Please reach out before ordering if you’re unsure about your match.
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The amount depends on your natural hair’s thickness, your desired length, and how much fullness you want. We recommend consulting your hairstylist before ordering to determine the best quantity for your hair.
3 Packs are usually a safe amount for someone with what is considered “average” amount of thickness.
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Your maintenance schedule depends on your hair growth and installation method. Your stylist will recommend when to return for move-ups and check the condition of your hair and attachments.
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Lifespan varies depending on daily wear, washing, heat styling, chemical treatments, and aftercare. Gentle handling and regular professional maintenance help keep your extensions looking their best.
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Please contact us within 14 days of delivery to request a return or exchange. Extensions must be unused, unopened, and in their original packaging with all seals and ties intact. Visit our Policy for full details.
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Please email us promptly with your order number, a description of the concern, and clear photos. If you notice an issue before installation, keep the extensions unused while we review it.
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Clip-ins can be applied and removed at home. Genius weft, K-tip, and tape-in extensions should be installed and removed by a professional trained in the specific method.

